Refund policy
Return Policy for Pawfect Picks:
Return Window:
- 30 days from delivery date for most items
- 14 days for perishable treats and food items
- 60 days for defective products (with proof of defect)
Returnable Items:
- Unused pet toys in original packaging
- Unopened pet food and treats
- Pet accessories and clothing (tags attached)
- Pet furniture and beds (clean, undamaged)
Non-Returnable Items:
- Opened or partially used food/treats (for pet safety)
- Custom or personalized pet items
- Items damaged by pet use (normal wear)
- Hygiene products (brushes, nail clippers used)
Return Process:
- Contact customer service for return authorization
- Items must be in original condition and packaging
- Customer pays return shipping unless item is defective
- Refunds processed within 5-7 business days
Pet Safety Priority:
- Defective items replaced immediately for pet safety
- If product causes pet illness, full refund + vet bill consideration
- Quality guarantee on all products
Exchanges:
- Size exchanges available for pet clothing/accessories
- Color/style exchanges within 14 days
- Exchange shipping costs apply
This return policy protects both your business and ensures pet safety, which is crucial for TikTok Shop compliance and customer trust!